Pre-meeting readiness
Check devices, platform access, content paths and room conditions before participants arrive.
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On-Site Support for rooms and moments that cannot pause.
OfficeBasics places capable AV support where critical meetings, live events and executive rooms need a prepared person in the space, not a remote handoff.
The right support is already in the room before the meeting starts.
On-Site Support provides room readiness, live assistance and a clear recovery path for environments with limited tolerance for disruption.
Live meeting support
Assist presenters and participants, manage transitions and resolve issues without disrupting the room.
Event standby
Provide prepared on-site coverage for high-visibility sessions, leadership meetings and live programmes.
How On-Site Support keeps the room ready.
Engineers prepare the environment, stay available through the critical moment and close with actions that improve the next session.
Coverage can be scheduled by room, by day, by event or around a wider support programme.
Prepare the room
Check devices, platforms, content paths and room readiness before users arrive.
Support the live moment
Assist users, manage transitions and resolve issues without disrupting the meeting or event.
Close and improve
Reset the room, record incidents and highlight actions that will make the next session more reliable.
Five coverage models for rooms and moments that matter.
Support can be planned around executive spaces, recurring meetings, one-off events or a coordinated programme across several locations.
01 · Executive meeting cover
Critical
Prepared support for leadership sessions and rooms where workarounds are not acceptable.
VIEW02 · Event standby
Event-based
Pre-event checks, on-site presence and immediate intervention for key sessions.
VIEW03 · Dedicated floor support
Resident
A named engineer supporting day-to-day rooms, meeting hosts and local AV coordination.
VIEW04 · Regional scheduling
Planned
On-site coverage shaped around meeting calendars, room priority and location.
VIEW05 · Multi-site coordination
Managed
One plan for recurring support requirements across offices, events and regional teams.
RECOMMENDEDThe engineer in the room should already know the room.
Fast support depends on more than arrival time. It depends on room knowledge, user context and a clear path to recovery.
FocusIn practiceOutcomeOwner
Clear scope
The work is defined against the room, people and operating moment.
Fewer surprises
OfficeBasics
One team
The same team carries the work through planning, delivery and support.
Consistent outcome
OfficeBasics
Service detail is agreed at the start, with a clear delivery path and accountable owner.
FAQs
Clear answers before the brief.
The essentials about scope, delivery and the practical next step.
1. What is on-site AV support?
On-site AV support places an engineer at a customer location on a scheduled, event-based or dedicated basis. The engineer helps keep rooms ready, supports users, performs first-line diagnosis and coordinates unresolved incidents with specialist or OEM teams.
2. When is a dedicated on-site AV engineer useful?
Dedicated coverage is useful for large campuses, high meeting volumes, executive rooms, auditoriums, studios, frequent hybrid events or environments where internal IT teams need a specialist to own daily AV readiness.
3. What tasks can an on-site AV engineer perform?
Typical tasks include daily room checks, meeting setup assistance, basic configuration and recovery, ticket logging, incident triage, preventive checks, asset updates, event readiness and coordination of repairs or replacements. The contracted task list defines the final scope.
4. How is dedicated on-site support different from an engineer call-out?
A dedicated or scheduled engineer provides planned availability and continuity at the customer site. A call-out engineer is dispatched after an incident is logged and responds according to the applicable service coverage and location.
Keep critical meetings supported when they matter.
Share the rooms, meeting calendar and support expectations. OfficeBasics will help define the right On-Site Support coverage.